PROGRAM LENGTH: 1HR – 1.5HRS
Desperately Seeking Service: Looking Beyond Satisfaction
Transformative Customer Experiences
In this program, Greg will take you through a series of funny and thought-provoking real-world service experiences and looks at them through the eyes of the people we are privileged to serve. Along the way, you’ll be challenged to look at the external and internal customer experience you’re providing and learn why “satisfaction” is yesterday’s goal.
WHAT WE'LL COVER