When insurance agency employees settle for providing "average" service, it can have far-reaching consequences.
Sales production may stagnate as clients feel undervalued and choose competitors who offer more personalized attention. Customer retention drops, leading to a loss of long-term revenue and missed referral opportunities. Employee morale suffers as mediocrity becomes the norm, fostering disengagement and turnover.
For the business, this complacency can erode its reputation, ultimately impacting the agency's bottom line. For the agency owner, the ripple effects of "average" service can mean increased stress, financial strain, and a growing sense of frustration with the direction of the business.
AS A RESULT OF TAKING THE COURSE
"DESPERATELY SEEKING SERVICE"
YOUR AGENCY TEAM WILL:
Reflect on what service looks like through the eyes of your customers by examining your own expectations of customer service.
Identify the key reasons why customers defect and how the most controllable factor is in your hands in every interaction you have with every customer.
Learn what the stunning aspect of poor service is that irks customers most, and what you can do about it.
Learn 10 incredible lessons from the most unlikely of sources that can serve as the template for service that reaches far beyond satisfaction.
Learn the question that we must all ask ourselves each day to take full measure of the service we are providing to our customers.
1 - 1.5 hrs, depending upon how much Q&A is integrated into the course.
Copyright © 2024 Greg Gray, Inc.
CHOOSE THE RIGHT
Package For You
ON-SITE PACKAGE
VIRTUAL PACKAGE
SINGLE TRAINING OPTION
ON-SITE PACKAGE
ON SITE TRAINING EXCLUSIVELY FOR YOUR TEAM*
Greg will come to you to deliver on-site training live and in person scheduled on the date and time and at the venue of your choosing.
We’ll set up a pre-training consultation meeting so that YOU can decide what training objectives and outcomes are most relevant and needed for YOUR team in real time.
Your training will be tailored to align with your agency’s culture, policies, and procedures so that the skills learned will be plug and play in your specific agency environmant.
You'll have the opportunity to choose from over a dozen proven high impact training topics so that you can focus on targeting the outcomes of writing more new business, moving the needle upward for customer retention, or both.
You’ll have the option to focus on a single topic, combine topics or, if need be, we can custom design training just for you so that the training is laser focused on what YOU believe is most important.
Every participant will receive an interactive workbook as a takeaway so that you and your staff can reference or revisit the training materials and content whenever you wish.
BONUS for on-site training
We’ll schedule a virtual post training session with you and your team so that you can either follow up with a deeper dive and Q&A from the last training topic OR you can utilize the follow-up session for a different training topic altogether. YOUR CHOICE!
If you buy the 20 Hour package, you’ll receive the bonus of an additional 2 hours of training. That’s 22 hours of LIVE training in total!
Travel expenses for On-Site Training will be invoiced separately.
Greg Gray - Live on Demand
10 hour On-site Package
$15,000
Greg Gray - Live on Demand
20 hour On-site Package
$30,000
VIRTUAL PACKAGE
LIVE VIRTUAL TRAINING EXCLUSIVELY FOR YOUR TEAM*
Virtual training scheduled on the date and time of your choosing
We’ll set up a pre-training consultation meeting so that YOU can decide what training objectives and outcomes are most relevant and needed for YOUR team in real time.
Your training will be tailored to align with your agency’s culture, policies, and procedures so that the skills learned will be plug and play in your specific agency environment.
You'll have the opportunity to choose from over a dozen proven high impact training topics so that you can focus on targeting the outcomes of writing more new business, moving the needle upward for customer retention, or both.
You’ll have the option to focus on a single topic, combine topics or, if need be, we can custom design training just for you so that the training is laser focused on what YOU believe is most important.
Every participant will receive an interactive workbook as a takeaway so that you and your staff can reference or revisit the training materials and content whenever you wish.
If you buy the 20 Hour package, you’ll receive the bonus of an additional 2 hours of training. That’s 22 hours of LIVE training in total!
Training is up to 2 hours in duration
Travel expenses for On-Site Training will be invoiced separately.
Greg Gray - Live on Demand
10 hour Virtual Package
$15,000
Greg Gray - Live on Demand
10 hour Virtual Package
$15,000
SINGLE TRAINING OPTION
You’ll have the option to focus on a single topic or combine topics for your single training session with Greg.
We can further customize the training so it is laser focused on what YOU believe is most important.
Every participant will receive an interactive workbook as a takeaway so that you and your staff can reference or revisit the training materials and content whenever you wish.
BONUS for on-site training
We’ll schedule a virtual post training session with you and your team so that you can either follow up with a deeper dive and Q&A from the last training topic OR you can utilize the follow-up session for a different training topic altogether. YOUR CHOICE!
Training is up to 2 hours in duration
Travel expenses for On-Site Training will be invoiced separately.