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TRAINER | SPEAKER | COACH
Greg is an internationally renowned expert on leadership, sales, relationship building, and the customer experience. His keynotes, seminars, and workshops have electrified and empowered thousands of people in more than 600 hundred cities across America, the Caribbean, Europe, and the Pacific Rim. Greg’s blend of humor and real-world, practical ideas on leadership, service, and relationship building are receiving rave reviews from clients that run the gamut of Industries and Associations.
In 1994, Greg co-authored the largest Customer Service training course in United States history. This program, entitled “Excellent Service! Handle with Care!”, was attended by more than 110,000 U.S. Postal Service employees and has become a standard video training series for all new USPS Retail employees.More recently, Greg has developed the “Renaissance Series” - a number of seminars, workshops, and keynote topics designed to deal with a variety of issues around the subjects of leadership, communication, relationship building, and the enhancing the external and internal customer experience.
AUTHOR
Greg is the author of 2 books “GETTING THERE & STAYING THERE” - The People Side of Sustained Operational Excellence, and “DAD FROM A DISTANCE” - How non-custodial fathers can still be fantastic Dads.
Be on the lookout for Greg’s next book: “WAKE ME WHEN IT’S OVER!” Why so many presentations suck, and yours don’t have to.
EDUCATION
Greg received his bachelor’s degree in Communications from Oberlin College and has more than 30 years of experience working with a wide range of clients from industries and associations in the private and public sector.
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Greg’s success can be attributed to his consistent themes of personal responsibility, profit through service and 'keeping it real'.
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