DESPERATELY SEEKING SERVICE
Looking Beyond Satisfaction
In this program, Greg will take you through a series of funny and thought-provoking real-world service experiences and looks at them through the eyes of the people we are privileged to serve. Along the way, you’ll be challenged to look at the external and internal customer experience you’re providing and learn why “satisfaction” is yesterday’s goal.
THE 93% RULE
What People REALLY Listen To...
Studies have shown that when others listen to us, only 7% of what they “hear” is words. That means that “93%” of what they “listen” to is our tone of voice and body language. In this workshop, Greg looks at some common applications and misapplications of “The 93% Rule” in personal and professional interaction and how it is impacting relationships and productivity. “The 93% Rule” is a message that everyone should “hear” and “listen” to.
THE CHAMELEON APPROACH
When We Adapt, We Survive
One style does not fit all in communications. In this fast paced, highly interactive workshop, you’ll gain powerful insights on what makes people react as they do, and specific strategies for “adapting” to 4 of the most common behavioral styles. No matter whom you’re dealing with, the lesson of the Chameleon is clear - they don’t adapt to make a fashion statement, they adapt to survive!
WHY PEOPLE AREN'T DOING WHAT YOU WANT THEM TO DO
...and What You Can Do About It
Have you ever wondered why there are just some people that you can’t get to do what you want or need them to do? This program is full of some surprising and thought-provoking insights as to why this could be the case and offers you practical and tactical strategies for getting the behaviors you’re looking for. Whether you’re dealing with employees, co-workers, or family members, in this presentation you’ll find helpful answers for what can be a very perplexing and frustrating situation.
...in 2 Minutes or Less
Employers, co-workers, and even parents report that they would probably do a better job of giving feedback to others if they only had more time to do it. While we can’t give you more time in this workshop, but we can give you a practical GPS for giving feedback that is both highly efficient and highly effective. The road to better performance is paved with effective feedback, and Greg’s got just the roadmap to make it a shorter trip!
WAKE ME WHEN IT'S OVER
Why So Many Presentations Suck and Yours Don't Have To
Let’s face it - most of us have seen our share of presentations that we were less than impressed with (i.e. they “sucked”). The fact is that most presentations that suck do so because a very clear set of avoidable factors. In this program you’ll learn critical strategies to overcome those factors from one of the best - Greg Gray has given more than a thousand presentations all over the world. When you come to this workshop, be prepared to get a full toolbox of ideas, strategies, and techniques that will help you become a more confident, more effective presenter!
"I HEARD ABOUT YOU"
Leveraging the Power of Referrals
In sales there are basically 2 groups of people you get to call on. People you KNOW and People you DON’T KNOW. It’s possible to be successful calling on people you don’t know with good strategies and talk paths but calling on people you know or have been introduced to you by someone else has always been the Holy Grail of superior sales production. In this course, Greg will outline the all the critical components to getting more referrals and will move that theory into practice by showing you exactly what to say to garner many more of them.
EXPECT TO WIN
EXPECT 2 WIN is a Sales Training Seminar that is designed to enhance not only the science of effective selling though use of specific tactical and strategic selling tools and processes, but to do so by emphasizing the need to have a winning mindset at the same time. The reason is simple; People who EXPECT TO WIN will win more often than those who don’t. Great scripts are not now, nor will they ever be enough to get salespeople to the next level of success.
OVERCOMING THE DOORWAY EFFECT
No matter who you are, where you come from, or what you’ve accomplished in life you will inevitably be faced with a time where you feel as if your life has gotten off track. Whether it be at work or in your relationships those moments can lead you to feel stuck or lost. In this program, Greg will take an unexpected approach to explaining how and why this happens and will provide you with a path to regaining traction in the most important areas of your life.
DAD FROM A DISTANCE
How Non-Custodial Fathers Can and Still Should be Fantastic Dads
Developed from themes and strategies from his book of the same name, Dad from A Distance lays out in very real and stark terms an entire menu of practical and tactical strategies that can elevate any non-custodial father’s level of engagement with his children. It also lays out how to navigate all the obstacles (real and imagined) that can stand in the way of that goal. The backdrop of all of these strategies is the premise that because a child lives in a fatherless home doesn’t mean he or she has to have a fatherless life.